FAQs

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How can I make an online flight booking?
Click on “Book Online Now!” on the homepage or click here. You can either book Flights, Hotels, Tours & Transfers or tailor your own Free & Easy package via the “Flight + Hotel” option. Thereafter, kindly follow the step by step booking process to complete your reservation. It’s that easy!

Why some of the flights are not displayed for booking?
The flights proposed are in accordance to your pre-search preference entered. Also, some flights may not have seats available in the booking class or there might be certain flight restrictions.

How can I make a stopover, open-jaw and/or multi-city flight booking?
Please contact our Travel Planners at 6252 6822 during our operating hours.

How can I make a tour booking/enquiry?

  • Online
    Simply choose the desired package and fill in the respective online forms. You can find the forms here.

  • Phone
    Please contact our Travel Planners at 6252 6822 during our operating hours.

  • Fax
    Please print out the respective application forms, fill up the required details and fax it to us at 6252 9188.

  • Walk-in
    You are most welcome to visit us at our office during our operating hours.


How can I receive my ticket(s) or travel document(s)?

  • Self-collect at our office

  • You can request for dispatch service at a nominal fee. Please check with our Travel Planners for more details.


How can I make payment?

  • NETS & Cash
    NETS and Cash payment is accepted in Singapore Dollars only.

  • ATM fund transfer
    Make an ATM fund transfer to our UOB account. Kindly retain your transaction slip for verification.
    Bank Account Name:      UOB Travel Planners Pte Ltd
    Bank Name:                     United Overseas Bank Limited
    Branch Name:                  Novena
    Account Type:                  Current Account

    Account No:                     116-310-461-5

  • Credit Card
    We accept VISA, MASTERCARD, AMEX, JCB and CUP credit cards.

  • Cheque payment
    All cheques should be double-crossed and addressed to “UOB Travel Planners Pte Ltd”. Cheques payments must be submitted in person at least 5 working days prior to departure for bank clearance.

  • Signature on file
    No more extra trips for payment or collection of travel documents. Save time with travel bookings made by phone or fax from the comfort of your home or office. For more details, speak with our Travel Planners today.



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